DeKalb Flooring Pros respects your privacy. This policy explains what information we collect through our website and in the course of quoting and installing flooring for you, how we use it, who we share it with, and the rights you have. Please read it carefully.
We may update this policy from time to time. When we do, we will post the updated version here with a new "Last updated" date. Continued use of our website after changes are posted means you accept the updated version.
What this policy covers
This policy applies to information we collect about identifiable individuals through:
- The forms and pages of dekalbflooringpros.com
- Phone calls and text messages you send us
- Emails to and from info@dekalbflooringpros.com
- In-home measurement visits and follow-up communication about your project
Information we collect
When you request a free estimate through the website:
- Name
- Phone number
- Email address (if provided)
- City
- Type and scope of your project
- Approximate square footage
- Anything you include in the message field
When you call or text us: your phone number, and whatever you tell us during the conversation.
When we visit your home for a measurement: the property address, room details, existing flooring condition, and any information relevant to preparing an accurate quote.
Automatically, when you use the website: IP address, device and browser type, referring URL, and pages viewed. This is collected by our hosting provider and, if enabled, by Google Analytics.
How we use your information
- To contact you about your estimate request
- To schedule and prepare for in-home measurements
- To prepare written estimates
- To perform the installation work you have engaged us for
- To follow up on completed work and warranty questions
- To improve our website and the way we serve customers
- To comply with our legal obligations
Who we share your information with
We do not sell or rent your information to anyone.
We share it only with:
- Our installation crew — the team that performs the work at your property
- Cloudflare — provider of our website hosting, email routing, and bot-protection service
- Telnyx — provider of our business phone and SMS service
- Google Analytics — anonymous usage statistics (opt-out available in your browser)
- Legal authorities — where required to by law
Website analytics and cookies
We use Google Analytics 4 to understand how visitors use the site, including pages visited, time on page, referring source, and general device type. This uses first-party cookies (_ga, _ga_*). No advertising cookies are set.
We may in the future use advertising cookies from Google, Meta, or similar platforms for remarketing. We will update this section before doing so.
You can disable cookies in your browser settings, or opt out of Google Analytics using Google's official opt-out browser extension.
Marketing communications
We do not currently send marketing emails or SMS. We may occasionally send updates about our services in the future; if we do, every message will include a way to opt out, or you can contact us at info@dekalbflooringpros.com at any time to unsubscribe.
Your rights
You may:
- Ask what information we hold about you
- Ask us to correct information that is inaccurate
- Ask us to delete information we no longer need (subject to record-keeping obligations)
- Withdraw consent for future contact
California residents: Under the California Consumer Privacy Act (CCPA), you have additional rights, including the right to request deletion of personal information and to opt out of the "sale" or "sharing" of personal information. We do neither. To exercise these rights, contact us at info@dekalbflooringpros.com.
Data retention
We keep information for as long as we need it to serve you and to meet our legal and accounting obligations. Records related to completed projects are typically kept for the length of any applicable warranty period plus any period required by tax or contract law.
Security
We take reasonable steps to protect your information, including encrypted transport (HTTPS) for the website, verified webhooks for our messaging system, and access controls on internal systems. No online transmission is perfectly secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this policy as our business or the law changes. The current version is always posted here, with the "Last updated" date reflecting the most recent revision.
Contact us
If you have questions about this policy or how we handle your information, contact us:
- Email: info@dekalbflooringpros.com
- Phone: (770) 343-3714
Last updated: August 5, 2026
